Refund policy

We want you to love DeskOrbie! If you’re not completely satisfied, you can request a return within 30 days of delivery for a refund.

1 · Eligibility

Return requested within 30 calendar days of the carrier’s delivery date.
Item is unused, in original condition, and includes all original packaging and items (e.g., USB-C cable, quick-start guide, box inserts, etc.).
Receipt or proof of purchase is required.
Returns sent without prior authorization (RMA) won’t be accepted.

2 · How to start a return

Email kktechno@outlook.com with your order number and a brief reason for the return.
We’ll reply with an RMA number and return instructions that include the return address.
- Items sent back to us without first requesting a return will not be accepted.
Carefully pack DeskOrbie, as received, and all included items. Put the RMA number inside the box.
Ship the parcel using any trackable service of your choice (customer pays return shipping).

3 · Refunds

We’ll notify you once we receive and inspect your return.
If approved, a refund to your original payment method will be issued within 10 business days.
Your bank or card issuer may take additional time to post the refund.
If more than 15 business days have passed since approval, contact kktechno@outlook.com.

4 · Damages & issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can make it right.

5 · Shipping costs

Customer pays return shipping.
Original shipping fees (if any) are non-refundable.
We recommend a trackable service; we aren’t responsible for returns lost in transit.

6 · Exceptions & non-returnables

7 · Exchanges

The fastest way to get what you want is to return the item you have; once the return is accepted, place a new order.

Need help? Questions? We’re here to help! Email kktechno@outlook.com anytime.